At Elegance Vault, we want you to love your jewelry and feel 100% comfortable with your purchase. If you’re not completely satisfied with your order, we’re here to help resolve it quickly and fairly.

1. Return Period
We allow 30 days from delivery to return your item. All items must be unworn, undamaged, and in their original packaging.

2. Return Process
To return your jewelry:

Step 1: Contact us first to approve your return.
Email: [email protected]
Phone: +1 (406) 555-4692

Step 2: Provide your order number and a brief description of the issue.

Step 3: Once approved, we will send you instructions for safely packaging and mailing back your item.

3. Refund Method
Your refund will be processed back to your original form of payment once we have received and inspected your return. Please allow 5–10 business days for processing.

4. Shipping Charges
If the return is due to a defect or delivery damage, we will cover all return delivery expenses. If you simply changed your mind, you will be responsible for return delivery charges.

5. Non-Refundable Items
We do not accept returns for:

Personalized or custom jewelry

Final sale or marked-down items

Earrings (for sanitary reasons)

6. Contact Us
If you have any questions about this policy or need help with a return, please reach us directly:

Email: [email protected]
Phone: +1 (406) 555-4692
Address: 456 Grizzly Bear Rd, Kalispell, MT 59901, USA